Return Policy

At Vinteek, every garment is crafted with precision, premium materials, and attention to detail. Your satisfaction is important to us, and if something isn't right, we're here to help.

RETURNS

We accept return requests within 7 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Products with stains, perfume, deodorant marks, damage, or signs of washing or wear will not be accepted.
  • A valid order confirmation or proof of purchase is required.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Products purchased during sales, clearance, or promotional campaigns.
  • Gift cards or store credits.
  • Customized or personalized products.
  • Limited-edition collections (where mentioned).
  • Accessories or innerwear (if applicable).

EXCHANGE POLICY

We currently offer exchanges only in the following cases:

  • Incorrect size received
  • Damaged or defective product
  • Wrong item delivered

Exchange requests must be submitted within 48 hours of delivery by contacting our customer support along with clear photos and an unboxing video of the product.

All exchanges are subject to product availability.

REFUNDS

Once your returned item is received and inspected by our quality team, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to your original payment method.
  • Shipping charges are non-refundable.
  • For Cash on Delivery (COD) orders, customers will be required to provide valid bank account or UPI details for refund processing.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with the following:

  • Order Number
  • Unboxing Video
  • Clear photos of the product and packaging

Please Note: Claims related to damaged, defective, or missing items may not be accepted without a complete unboxing video.

ORDER CANCELLATION

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets our return eligibility criteria.

REVERSE PICKUP

Where reverse pickup service is available, our courier partner will arrange the pickup from your address.

If reverse pickup is not available in your location, you may be requested to self-ship the product to the address provided by our support team. In such cases, shipping reimbursement (if applicable) will be processed according to our policy.

NEED HELP?

For any questions regarding returns, exchanges, or refunds, please contact our customer support team with your Order ID and purchase details. We're always happy to assist you and ensure a smooth shopping experience with Vinteek.